PROCESS
Before the design and implementation, I conducted a meeting with the stakeholder to understand the user needs and business expectations. Key user insight I obtained is the most of the first-time users on Invention Hub have:
- No experience in the patent application.
- Less time on drafting application.
- Had relevant documents/images about the idea and dislike to explain them again.
Due to the time constraints, I was assigned to focus on designing the storyboard and prototype and gathering feedback from test users for future implementation. Regarding the storyboard, I sketched out the blueprint of the onboarding experience with content and assets required for each screen. This document ensures all team members are on the same page and also me to communicate with the stakeholders easily before getting into prototyping.
Getting feedback from testers helps me validate if the onboarding design meets users' needs and further iterate design based on user insights. The final design gained positive feedback.
“This onboarding experience without jargons is easy to follow.”
Participant 1, Office Administrator
“I loved the auto-fill feature after parsing documents. It will help us save lots of time.”
Participant 2, Engineers